All things quality control execution done by our new techniques to provide better best quality in the world. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her.
We are always looking forward to give you the best of products at the best of prices and with the best of confidences that we continue our relations till time stand with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
At any point of time the refunds will not exceed the actual value of the goods.
We will issue 70% refund.( 30% will be Order Processing & Payment Gateway & other recurring Charges. )
We will not refund the custom duties, shipping cost, taxes, if applicable.
In case of orders with free shipping, shipping cost would be deducted from the refund, Ra Ethnics will not be responsible for return the money which you have paid for shipping to send the parcel back.
Refunds would not be accepted for custom made / stitched clothing, including readymade stitched sarees or any stitched products.
Any complaint with regards to the damage or stains should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture or snapshot of the same in order to review the same. In case of product return, we will issue refund once we received the product back at our office. Refund will take time to reflect in customer's account about 4 to 5 working days. We do not accept any returns after 7 days of receiving the shipment
While we are committed to maintaining a long-lasting relationship with our customers by providing them 100% satisfaction, we are unable to accept returns or exchange of customized products.
Return requests regarding strains or damage faults need to be filed within 24 hours of product delivery. In these cases you will also need to send an image of the product, a digital copy of the invoice of the product.
We do not cancel the placed order after 24 hrs.
If you have any question about our return policies, we'll do our best to answer them. Please contact us at [email protected] for more information about returns & cancellations.
Color and other issues with prodoucts
The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online. Ra Ethnics believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received.
On Ra Ethnics the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.